Terms & Conditions

Updated 26 November 2021

These Terms and Conditions (“T’s and C’s”) govern all tickets purchased to the Twilight Beach Polo Event (“The Event”) which includes all marquee package tickets. The T’s & C’s will be printed in an abbreviated form on the tickets and in the case of any conflict between these T’s & C’s and the abbreviated form, these T’s & C’s will prevail. The seller of the Event is Idiom Events (“The Seller”).

  1. The sale of any ticket is final and non-refundable except as outlined in condition 6 of these T’s & C’s. The Seller reserves the right to not replace or accept any ticket that is lost, stolen, forgotten, damaged, defaced or tampered with.
  2. It is important to note that Polo is a dangerous sport and accidents can happen. There is a risk of an accident causing injury, death or property damage or economic loss.
  3. The Ticket Holder assumes all risk associated with or incidental to attendance at the Event (which also includes assuming the risk of participation in any event activities such as sponsor activations) and provides the following release to The Seller and all other people involved in the conduct, promotion and organisation of the Event including sponsors, competitors, staff and the venue operators (“The Released Parties”) (all Released Parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies and their respective personnel). To the extent permitted by law, I waive all rights, claims, action which I have now or in the future and release the Released Parties from any personal injury, death (including wrongful death), property damage, or loss of any nature whatsoever sustained by me as a result of my attendance at the Event with the exception of any gross negligence of the Released Parties and I will indemnify and keep Indemnified the Released Parties in respect of any legal liability they may have (whether under tort, statute, contract, negligence, equity or otherwise) to any third party which arises from or out of my attendance at the Event or my involvement or participation in any event activities).
  4. The Seller reserves the right to change the format and content of the Event and will not be liable to any Ticket Holder for any loss or damage (including indirect or consequential damage) suffered as a result or arising from or in any way connected to cancellation, postponement or changes to the Event.
  5. Subject to condition 6 below, payments made to the Sellers for tickets will not be refunded under any circumstances. For example refunds will not be issued for the non-appearance of a player, a variation or cancellation of part of the program or activities, adverse weather, or any circumstance beyond the reasonable control of the Seller.
  6. The Seller will refund payments made by Ticket Holders for Tickets only if the entire Event is cancelled and cannot be rescheduled and/or replaced with an alternative offering.
  7. The Seller will not be liable for travel or any other expenses that Ticket Holders or anyone else incurs in connection with a cancelled or postponed event.
  8. Nothing in these T’s & C’s affects Ticket Holders’ rights under Schedule 2 to the Competition Act, 2010 (Cth) or similar legislation regarding consumer guarantees, implied conditions and warranties to the extent that such consumer guarantees, implied conditions or warranties cannot be excluded by law.
  9. Any Tickets offered via a competition on social channels or otherwise (including giveaways by sponsors, partners and Twilight Beach Polo organisers) shall not be redeemable in exchange for a cash or substitute prize.
  10. Marquee Facilities and/or tickets to the Event must not, without the prior written consent of the Seller, be offered for resale, resold or packaged or used for advertising, promotion or other commercial purposes, or to enhance the demand for other goods or services.
  11. Corporate signage permitted to be located outside a non-sponsor marquee is restricted to the front fence identification sign supplied in the package by the Seller.
  12. Twilight Beach Polo is an over 18 event. Children are not permitted in the event precinct and attendees will be requested to show valid photo ID.
  13. The Seller retains the right to refuse entry or access to the venue and eject patrons at any time.
  14. Underage drinkers, excessive drinkers, illegal drug users or patrons displaying antisocial behavior may be ejected or dealt with by event security and/or police.
  15. Purchasers of marquee packages are required to use the Seller appointed official suppliers. Dann Event Hire is the Event’s exclusive on-site hiring company and no other hiring company will be permitted on-site.
  16. The following items cannot be brought into the Event without prior written consent from the Seller – eskys, cutlery, sharp knives, glassware, alcoholic beverages, tents, tables or market/cafe umbrellas. Ticket holders and their property may be inspected for prohibited items on entry or during the event. Ticket holders found with prohibited items may be refused entry, ejected or have those items confiscated. Confiscated items will be donated to charity and will not be returned, replaced or reimbursed.
  17. The Event site is an area of TOTAL FIRE BAN. Patrons detected using flame including bbq’s, fires or gas bottles may be fined by the Fire Authorities and will be ejected from the Event.
  18. Ticket holders attending the Event acknowledge that their name, image and likeness are likely to be photographed or recorded in a number of media not limited to video, audio and still recording (“Images”) and agrees that perpetual use may be made, free of charge of Images and waives on an irrevocable basis all rights to object to such recording, printing and broadcasting of Images in any media and grants a royalty free license to The Sellers to use the Ticket holder’s image and likeness in relation to any marketing and advertising materials, in any live or recorded television or other media or in any form of reproduction associated in whole or part of the Event.
  19. The Ticket holder consents to the collection, storage and processing of their personal information in accordance with the Twilight Beach Polo privacy policy ( and such information will be used for the administration of Event, and the promotion of the Event and until such a time as the Ticket Holder otherwise notifies the Seller, each Ticket Holder consents to receive future promotional and marketing material from the Seller.
  20. Dogs and other pets are not permitted in or on the St Kilda West Beach polo Event precinct.
  21. COVID-19: It’s important that you understand the precautions that we are taking to ensure your safety and what may happen should circumstances change.

To reduce the risk of the spread of COVID-19 at our event:

The Event complies with the mandates outlined by the Victorian Government, which requires all patrons to be fully vaccinated for COVID-19 to be able to enter.

    • All workers, contractors and patrons will be required to prove their vaccination status via Service Victoria app, Medicare app, or equivalent smartphone wallet.
    • Victorians can add their COVID-19 digital certificate to the Service Victoria app through MyGov or the Express Medicare Plus app.
    • From 12 November 2021, you can no longer use a medical certificate as evidence of COVID-19 vaccination exemption.
    • If you are unable to get any of the approved COVID-19 vaccines for medical reasons, your doctor needs to update your record on the Australian Immunisation Register to confirm that you have a medical exemption.
    • Once your exemption has been processed, you can download your COVID-19 digital certificate exemption and add that to your Services Victoria app, for use when you check-in using Victorian Government QR Code Service.
    • A paper copy of your Immunisation Register will not be acceptable for entry to Twilight Beach Polo.
    • On entry to the event, Ticket holders must provide photo ID (proof of age as this is an over 18 event) and must scan into the event using the Services Victoria app with their vaccination status uploaded to the app.

At the event:

All event workers, contractors, participants and patrons must be fully vaccinated (or show proof of medical exemption) to access the event areas at all times.

At the event, you will be required to:

    • Display on your mobile device your tickets for proof of purchase
    • Display photo ID (as this is an over 18 event)
    • Follow the steps for QR code check-in
    • Display for verification your vaccination status or medical exemption to COVID-19 vaccination, to COVID-safe marshall.
    • Maintain social distancing.
    • Note: These measures may change in line with the most up-to-date health advice.

The Seller, workers and contractors will ensure:

    • Increased cleaning and disinfection across all high-volume touchpoints, e.g. catering areas, bars, surfaces, handrails, WCs, and entrances and exits
    • Provide hand sanitiser across all areas throughout the event
    • Awareness and training to all staff on standard personal preventative measures, e.g. personal hygiene, frequency of use of sanitising/disinfection products etc.
    • Request that any attendee who starts to experience cold or flu-like symptoms at the event lets the information tent staff know and seeks medical attention as soon as possible.

The health and safety of event workers, contractors, participants and patrons are paramount and as an organisation we will work to ensure the safest environment possible.

What happens if government regulations or restrictions related to COVID-19 limit or prohibit me from attending in person?

If your ability to attend the event is impacted by government restrictions, or if the event is postponed and you are unable to make the new date, you will be able to transfer the full value of your ticket to a friend for the new date, or receive a refund.

If you, or someone accompanying you to the event (and listed on your ticket receipt as an attendee) are unable to attend the event as a result of COVID-19, or someone within your immediate household has become infected with COVID-19 within the 7 days immediately prior to the event date, therefore meaning you have to isolate, we will honour your ticket at our future event. This request should be made in writing and must be supported by evidence of a positive PCR test result.

We may also consider other emergency circumstances at our absolute discretion, and you will need to provide evidence for these circumstances.